Return Policy

Clearance/Sale Items

We encourage you to make use of our 48-hour trial service to ensure you make the right purchase. After 48 hours, all clearance item sales are final.

Regular/Collection Items

Eligibility

Items returned within 15 days are entitled to a full refund or exchange.  After 15 days, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  To complete your return, we require a receipt or proof of purchase.

 

Return Procedure

Once your return is received and inspected, we will notify you that we have received your returned item (if shipped). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Shipping Procedure

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For customers wishing to return regular priced items, please view our contact page for shipping address details.

 

Custom Orders

Custom orders are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages. Customers will have 24 hours from placement of order to cancel. After 24 hours, a 25% deposit will be retained by Indo Designer Rugs and cannot be refunded.

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““Our first rug was 15 years old and still very nice, but I needed a change. I like the new fresh look it gives. The staff was very polite and friendly and even carried the rug to the car.””

Carol Twasiuk, Client